How to perform a Gateway Firmware Recovery and Configuration Reset
If a Gateway Series appliance is behaving unexpectedly or the password is forgotten, a firmware recovery may need to be performed. The USB Recovery port can be used to perform a firmware recovery using a recovery If a Gateway Series appliance is behaving unexpectedly or the password is forgotten, a firmware recovery may need to be performed. The USB Recovery port can be used to perform a firmware recovery using a recovery image. The recovery image reformats the Gateway Series' root filesystem and reloads the appropriate software on it. It will also overwrite the configuration database, returning the Gateway Series appliance to its default configuration.
Note: It is highly recommended to use an image that is equal or greater in version than the firmware that is currently installed on the Gateway Series appliance.
Steps
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Every Gateway Series firmware release will include a recovery image. The recovery image is located inside of a compressed zip file which can be downloaded from here
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After downloading the recovery image, the contents of the compressed zip file must be extracted and copied to the root (i.e. parent) directory of an empty USB flash drive.
Note: A USB flash drive is not provided with a Gateway Series appliance. It must be purchased separately. The USB flash drive should be at least 2GB in size and formatted with the FAT32 filesystem. We have receive reports some brands may be incompatible with boot process, we suggest to use PNY, sandisk, verbatium, and staples (rebranded) brands as they have been confirmed to work.
Some decompression utilities will create a new directory in which to place extracted files. If your decompression utility functions in that way, be certain to copy the contents from that new directory to the root (i.e. parent) directory of an empty USB flash drive. Any new directory created by a decompression utility should not be copied.
- Next, power off the Gateway Series appliance. Then insert the USB flash drive into the USB Recovery port. Power on the Gateway Series appliance. The Gateway Series appliance will boot from the USB Recovery port and process the recovery image which was placed on the USB flash drive.
Warning! Do not disconnect power during this process.
The recovery process will take at least 3 minutes to complete. During this process, the Device Status LED will turn red for a fraction of a second. Then it will turn amber for less than a minute. Next, it will run red for about 2 minutes. Lastly, the Device Status LED will remain off. At this point, it is safe to power off the Gateway Series appliance. Remove the USB flash drive and power cycle the Gateway Series appliance.
