NOTE: as of Switchvox version 6.6, Manage Phones is the tool for managing people with multiple phones. 

Converged Phones

The Converged Phones option allows you to join as many as five other Switchvox extensions or phones to the main extension so all numbers appear to be the main extension. For example, the following happens when you converge extensions and phones to the main phone:

• Switchvox voicemail messages and faxes all go to the main phone's Switchvox mailbox.
• Caller ID is always that of the main phone, as long as the call originates from Switchvox.
• Call logs are included in the main phone's call logs.
• In the Switchboard of the main extension, the Current Calls widget (panel) includes the current calls for the Converged Phones. You can act on those calls as you normally do.
• In the Switchboard of the main extension, you can specify which phone you want to use. That way, when you click-to-call, the correct phone rings.
• In another person's Switchboard, you will appear busy on your main phone if you are on a call with any Converged Phone. With the correct permissions, your call information is visible, and it can be recorded, monitored, whispered, or barged into.
• In InCall Menu, you can easily transfer calls between your Converged Phones.

• All voicemail activity: message indicator light, the Msgs button, and dialing the voicemail system extension.
• Contacts, Status, Queues.
• Parking a call (i.e., the call appears to be parked by the main extension).
• Logging into and out of a queue via a Status Indicator Rapid Dial Key.

When you converge phones:

• Call Rules should be adjusted for the main phone and any converged Switchvox extensions, so incoming calls ring the phones appropriately.
• Most of the time, users should log into the Switchvox Extension Web Suite for the main phone. The only time to log into the Extension Web Suite for a converged phone is to set up specific Call Rules or Phone Features.

Remember: you can have as many as five phones/extensions converged with the main extension.

Setup

1. Go to Setup > Extensions > Converged Phones.
2. Click the Modify action for the extension you have chosen to use as the Main extension.
3. Click Create Converged Phone button to open the Converged Phone dialog.
4. Then select the External Number tab (to create a Converged Phone that is not part of Switchvox), or the Extension tab (to create a Converged Phone that is another Switchvox extension).
5. Enter the number, and set the options as appropriate (see the Options section below).
6. Click Create. The new phone is saved and is now in the list of Converged Phones.
7. If you have converged an external phone number, click Authorize for that number in the list. An Authorization Code is displayed.
8. When that phone rings, answer it and enter the Authorization Code on your phone's keypad.
9. If prompted, enter the password for the Switchvox extension that you are converging.

To Modify a Converged Phone, click the Modify icon for that phone. Make your changes and click Save Converged Phone.

To Delete a Converged Phone, click the Delete icon for that phone. Verify that you do in fact want to delete it, and then click Yes, Delete.

NOTE: Numbers that are Converged cannot be converged with another Switchvox extension. That applies to Switchvox extensions or to external phones. To move a converged phone, you must first remove it as a Converged Phone from its existing Main number.

Options

Each Converged Phone has a label and is available as a Rapid Transfer option in the  InCall Menu for each of the converged numbers. Rapid Transfer is essentially "speed dial" for your InCall Menu.

Acknowledge Rapid Transfer

Yes indicates that you want to acknowledge (accept) the call before Switchvox completes the transfer. In this case, when you use a Rapid Transfer option from the InCall Menu, Switchvox does not transfer the call until you have answered it and acknowledged it by pressing ONE on your keypad.

No indicates that Switchvox should complete the rapid transfer as soon as the call is answered.

Label

A label (name) for this Converged Phone, for easy reference.

Rapid Transfer Key

The number to press on your phone's keypad to complete this transfer.

Rapid Transfer Sound

The sound that is played in the InCall Menu to describe this Rapid Transfer option.

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