Directory Extensions
A Directory extension presents the caller with a directory of all user-type extensions (extensions with a first and last name). The caller is prompted to type in the first three letters of the party’s first or last name and is presented with a list of matching extensions. The Directory extension 411 includes the Default Extension Group (which includes all phone-type extensions).
Directory Settings. The Directory settings determine how callers can interact with the Directory.
- Extension. Enter a unique number for this extension. For information about the extension-number length, see Extension Settings.
- Press 0 to exit directory and forward to extension. The extension the caller is forwarded when he or she presses 0 from the Directory. If this is blank and the caller presses 0, Switchvox leaves the caller within the Directory.
- Search directory by member's. Select from First Name or Last Name.
Directory Members. Choose the type of members that you want to add, and then add items to the collection. Options are Extension Groups or Extensions.
rel6.0
