IVR Extensions

This is an extension that presents a menu to the caller, or performs an action. (It is also known as ‘Auto-Attendant’ in some PBX systems.) You must have an IVR to create an IVR extension. For information about setting up IVRs, see “Interactive Voice Response (IVR) Editor." The default extension 800 is set with the IVR menu Example IVR. You can customize that IVR, or create your own.

IVR Extension

Enter a unique number for this extension. For information about the extension-number length, see see “Settings."

Route to IVR Menu

Select the IVR menu that you want use when this extension is called.

IVR Menu Entry Point

Select an Action that is in the IVR menu. (You don’t have to start at the beginning of the menu.)

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