Phone Settings

To use Phone Settings, your phone must be set up with a Phone Feature Pack. The Advanced Options are available for all non-Digium phones.

Common Phone Settings

These can be set for snom phones and Polycom phones.

Line Label

This is the set of letters and/or numbers that are shown on the line for your extension. By default, this is your extension number.

Auto-answer Switchboard initiated calls

This sets your phone to automatically answer Switchboard-initiated calls. If you click on a Switchboard phonebook entry, normally your phone rings and you have to pick it up, then Switchvox dials the number for that entry. If this box is checked, your phone rings and then automatically goes to Intercom mode and answers the Switchboard, and you hear the phone ringing for the call to your phonebook entry.

Hide missed calls

This turns off the missed calls notification. You can turn this back on but you will have to restart your phone, so any calls you have missed in the meantime will be ignored, and you will not have a missed call notification after the phone is restarted.

Polycom Phone Settings

These can be set for Polycom phones only.

Line keys per registration

This sets the number of buttoned-lines on your phone that are set to this extension. For example, if you have a 3-line phone, you can set all 3 lines to your extension. That way, you can have an active call and 2 calls on hold, and use the buttons to manage those calls.

Any line on the phone that is not used for your own extension will be automatically filled with your Phonebook entries. For details, see Phone Features Options.

Show caller profile on phone

These options determine whether or not the Switchvox Profile feature is used on the phone.

Advanced Options

DTMF Mode

DTMF tones are the sounds emitted when you press buttons on your phone.

• SIP extensions: Refer to your phone's user manual for the DTMF mode that your phone uses.
• SIP providers: Ask your provider which DTMF mode it supports.

If you are unsure of which DTMF mode to select, use RFC2833 (the most common method).

Supported Codecs

Select the codecs your phone supports. Check your phone’s user manual if you do not know them.

For video, H.263 and H.264 are on by default.

For audio, ULAW, ALAW, and G722 generally work with every phone and provide the best sound quality. They are selected by default.

The following table describes the audio codecs. If you have Switchvox SMB and you have entered a License key for the G729 Codec in Machine Admin > Digium Addon Products, you will also see G729 in the list of codecs.

Audio Codecs