Sound Manager

The Sound Manager lets you create, upload, modify, and delete all of the sounds in Switchvox other than Music On Hold. It also lets you organize your sounds in folders, and manage the same sounds that are in different languages. Sounds can be uploaded from your computer, or recorded over any phone that’s connected to Switchvox.

Use the main page of the Sound Manager to see and manage your sounds:

• View all sounds
• View all of the sound packs, folders, or languages
• View all sounds within a folder
• Add a new sound, sound pack, folder, or language

NOTE: You are not allowed to delete, move, or modify system sound information or system sound files in the English language.

Adding a Sound

To add new language sound-file to a sound that already exists, follow the instructions in Modifying/Playing a Sound. For example, if you already have a sound for ‘hi’ in English, and you want to create the Spanish sound ‘hola,’ then you would modify the English ‘hi’ by adding the Spanish sound. That lets you keep the same sounds in different languages grouped together.

To add a completely new sound, select Sound from the Add New dropdown and click Go.

When the settings are correct, click Save Sound. (If you are uploading a file, the transfer begins). The system redisplays the Sound Manager main page with a message that a new sound has been added, and the new sound is included in the list of sounds.

• Sound Name. Enter a unique name for this sound.
• Sound Description/Script. Enter the words of this recording. This is displayed when you mouse over the sound name in the list of sounds.
• Folder. Select a folder for this sound.
• Sound Language. Select the language that is used in this sound.
• Sound Source. Select Record Over Phone or Upload File.
  • If you chose Record Over Phone, enter the extension to ring, then click Record. Make your recording, then hang up the phone or press #. NOTE: due to the nature of the API, Record Over Phone will only ring the main extension, it will not follow extension call rules.
  • If you chose Upload File, browse your computer to identify the sound file.

Modifying/Playing a Sound

To play or modify a sound, click its Modify/Play button. This displays the Update a Sound page. This page shows the sound, the available languages, and the sound’s status, name, sound pack, description, and actions allowed.

When the settings are correct, click Save Sound. (If you are uploading a file, the transfer begins). The system redisplays the Sound Manager main page with a message that a new sound has been added, and the new sound is included in the list of sounds.

• Play. Plays the sound on your computer. You must have a sound player application installed to hear the sound. For sounds in the gsm format, Quicktime by Apple is a good player.
• Play To Phone. Displays the Play To Phone dialog box. Enter the extension to ring, then click Go. This rings the extension, then plays the message when you pick up the phone.
• Modify. Displays the Sound Details page. Make your changes, then click Update Sound File. The Sound Manager main page is displayed with a message indicating that the sound was modified.

• Record Over Phone. Displays the Sound Details page. Enter the sound name and description, and an extension to ring. Click Record. Make your recording, then hang up the phone or press #. NOTE: due to the nature of the API, Record Over Phone will only ring the main extension, it will not follow extension call rules.
• Upload File. Displays the Sound Details page. Enter the sound name and description, and browse your computer to identify the sound file to upload.

Deleting a Sound

In the sounds list on the main page, check the boxes for the sounds that you want to delete, then click Delete (at the top of the song list). Be sure that you do indeed want to delete these sounds, then click Yes, Delete Sounds. The main page is displayed again, with a message that the sound has been deleted.

NOTE: If a sound box cannot be checked, it is because it cannot be deleted. The basic set of system sounds cannot be deleted.

Moving a Sound into a Folder

In the sounds list, check the boxes that you want to move, select the folder the sound belongs in (the dropdown at the top of the song list), then click Move To. The Sound Manager main page is displayed with a message that the sound has been moved. If you have used the sound in IVRs or call queues, Switchvox now accesses the sound from its new folder.

NOTE: If a sound box cannot be checked, it is because it cannot be moved. The basic set of system sounds cannot be moved.

About Sound Packs

Sound packs are pre-configured packages that you can add to Switchvox and use in place of the pre-installed default English sound pack. Only officially certified sound packs can be installed on Switchvox.

To obtain sound packs for different languages, go to Switchvox Product Addons.

To add a sound pack:

• Download the sound pack to your desktop computer.
• Go to Tools > Media > Sound Manager.
• Select Sound Pack from the Add New: dropdown.
• Click Go.
• Click Browse and locate the file on your computer.
• Click Add Sound Pack.

The sound pack is added to the Sound Manager, and the language of the sound pack is available for use.

Managing Folders

Sounds are organized in folders. Switchvox comes preconfigured with several folders, which cannot be deleted. Typically, the folder name indicates the type of sounds it contains. Any new folders should be named accordingly.

Adding a New Folder

To create a new folder, select Folder from the Add New dropdown, then click Go. Enter a unique name and a description for this folder, then click Create Sound Folder. This displays the Sound Manager main page with a message that a new folder has been created, and the new folder is included in the folders list.

Modifying a Folder

To modify a folder, click its Modify button. Make your changes, then click Modify Sound Folder. The Sound Manager main page is displayed with a message that the folder has been modified.

Deleting a Folder

To delete a folder, first you will need to select "All Folders" from the View drop down list. Once this has been done, simply select the Delete button next to the folder you wish to remove. Be sure that you do indeed want to delete this folder and all of the sounds in it, then click Yes, Delete Folder. The folder and all sounds in it are permanently removed, and the Sound Manager page is displayed with a message that the folder has been deleted.

Managing Languages

Switchvox supports multiple languages. Each sound in the Sound Manager can be uploaded or recorded in all the available languages. Your sounds ‘hi,’ ‘hola,’ and ‘ciao’ sounds are grouped together, because they say the same thing to the caller.

The pre-configured default language is English, and there is a set of system files tagged English.

Adding a New Language

To add a new language, select Language from the Add New dropdown. Enter the language name, then click Create Language. The Sound Manager main page is displayed, with a message that a new language has been added.

Modifying a Language

To modify a language, click its Modify button. Make your changes, then click Modify Language. The Sound Manager main page is displayed, with a message that the language was modified.

Deleting a Language

To delete a language, click its Delete button. Be sure that you do indeed want to delete this language and all of the sounds associated with it, then click Yes, Delete Language. The Sound Manager main page is displayed with a message that the language was deleted.

Setting a Default Language

To set a language as the default language, click Set as Default for that language. The page is refreshed with a message that the sound pack was successfully activated. Now the sounds labeled with that language are played. If there is no sound available in that language, Switchvox uses the English system sound-file.

WARNING: Changing the Default Language automatically causes the Switchvox software to restart. All current phone connections will be dropped, and members will be logged out of all call queues.

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