Call Recording

This lets you set up rules so that Switchvox automatically records calls. Any calls that match these rules are recorded and listed on this page. You can view, listen to, and download recorded calls.

There is one default call recording rule that Switchvox automatically follows, called user-initiated recordings. When a user records a call (his own call or another person’s), those recordings are included here. These are the same recordings that the user has in his or her Mailbox, so if you or the user deletes one of these recordings, it is no longer available in either area. However, if the user forwarded the recording to another Switchvox user, that version is unchanged.

Scheduling a Call Recording

To schedule a new call recording, click Schedule a New Call Recording.

• Whose calls would you like to record? Select one or more extensions, extension groups, or call queues. You cannot combine these types, but you may select many of each type.
• What type of calls would you like to record? Check All Outgoing Calls, Incoming Direct Calls, and/or Incoming Queue Calls.
• How many calls would you like to record? Set a specific number of calls, or the date and time you want the recordings to end.
• How long do you want to keep the recordings? Set the storage instructions for the recordings. If you want to back up older recordings before you delete them, click the link to Call Recording Settings Section (see Call Recording Settings).

• What do you want to label these call recordings? Enter a unique name for this scheduled call recording rule.

Viewing & Playing Recorded Calls

The Recorded Calls list shows the information for each recorded call, and lets you play the call. When you click Play, you can choose to play the call with your audio player, or download the file (these options may depend on your Web browser’s settings).

• Filter Options. To view and listen to a specific set of calls, click on the Click to show filter options link. The Apply Filter dropdown lets you filter the recordings list. Click Run Filter to limit the Recorded Calls to the calls that match your filter.
• Date. Enter the surrounding dates of the time period that you would like to hear the recorded calls from.
• Recording Tag. Simply choose the recording tag of the recorded calls that you would like to hear from the dropdown.
• Duration. Simply choose the time limit of the recorded calls you would like to hear from the dropdown.
• From Caller ID. Enter the phone number, extension, or caller ID of the person who called you that you would like to hear the recorded calls from.
• To Caller ID. Enter the phone number, extension, or caller ID of the person who you called, that you would like to hear the recorded calls from
• Recorded Account. In this filter option, you must choose either Phone Extensions, Call Queues or Extension Groups from the dropdown, and then choose which account from the lists that are displayed below the menu.

Call Recording Settings

You can back up your recorded calls to an external FTP server before the calls are deleted. This is highly recommended if you rely on call recordings. On the main page, click Enter Call Recording Settings. Enter your FTP server settings.

When recorded calls are backed up to this FTP server, Switchvox automatically creates a separate folder on the FTP server for each recording rule. Each call recording is automatically stored in its respective folder. Each recorded call has two files, a WAV file and a XML file. The WAV file is the sound, and the XML is the data about the call.

The file names are based on the following structure: [Date]-[Time Stamp]-[From Caller ID]-[To Caller ID].

2007-04-06-15-00-41_7771021212_102.wav

2007-04-06-15-00-41_7771021212_102.xml

This sample call was made on April 6, 2007 at 3:00:41PM. A call from 7771021212 was received by extension 102. The XML file includes the following data:

<recording_info>
<recording_tag>Steve Smith</recording_tag>
<recorded_call_id>1200</recorded_call_id>
<recorder_cid></recorder_cid>
<recorded_cid>Steve Smith &lt;102&gt;</recorded_cid>
<recorder_account_id></recorder_account_id>
<recorded_account_id>1101</recorded_account_id>
<from_account_id>0</from_account_id>
<from_caller_id>BuyIt &lt;7771021212&gt;</from_caller_id>
<to_account_id>1101</to_account_id>
<to_caller_id>Steve Smith&lt;102&gt;</to_caller_id>
<duration>316</duration>
<date_created_ts>2007-04-06 15:00:41.611474</date_created_ts>
<date_created_secs>1175896842</date_created_secs>
</recording_info>

Deleting Recorded Calls

To delete call recordings, check the box for each one that you want to delete, then click Delete Checked (at the top of the list). Be sure that you do indeed want to delete the recordings, then click Yes, Delete. If you are deleting ‘user-initiated recordings,’ the recordings are deleted from the user’s Mailbox.

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