Conditional Clause
This action is a conditional statement used to send callers to another IVR menu if the statement is true. A Conditional Clause action has three parts: the variable to evaluate, the criteria to use, and a value to compare against.
If your variable contains text, you can only use the criteria Equals or Does Not Equal. The other criteria are only for use with a variable that contains numbers. Also, the text you enter is case sensitive, so ‘RINGING’ does not equal ‘ringing.’ If your variable contains numbers, you can use any of the criteria.
- If. Select the variable to evaluate, the criteria to use, and a value to compare against. Then Go To IVR Menu. Select the IVR menu the caller should be sent to if the above statement is true.
- At Entry Point. Select an action that is in the above IVR menu. You do not have to start at the beginning of the IVR.
Rel6.0
