Get Extension Status
This action gets the status of the extension, and saves the result in a new variable. This is useful if you want to keep control of the call. For example, if you use ‘Get Extension Status’ and the extension is busy, you could try someone else. If you used ‘Dial Extension’ and the extension is busy, Call Rules might send the caller to voicemail instead.
Get Extension Status returns one of the following results:
- IDLE
- INUSE
- BUSY
- INVALID
- UNAVAILABLE
- RINGING
NOTE: These are case sensitive, so IDLE does not equal idle.
- Extension To Check Status On. Select a variable that contains an extension, or enter an extension number in the field. Click on the people icon to look up the extension that you want.
- Variable Name for Status Result. Enter a unique name for this variable.
Rel6.0
