Time Based Clause
This action checks the current date, day, and time and matches it against the Time Frame. If the current time is within the Time Frame, then the caller is sent to another IVR. See “Time Frames” for instructions on creating and modifying Time Frames.)
For example, if the current time is within your Time Frame Outside Business Hours, you can send callers to the IVR that plays a sound asking the caller to leave a message or call back during business hours.
- If the current time is within the time range. Select the Time Frame to compare against.
- Then Go To IVR Menu. Select the IVR menu the caller should be sent to if the above statement is true.
- At Entry Point. Select an action that is in the above IVR menu. You do not have to start at the beginning of the IVR.
rel6.0
