Voicemail

The following tools allow you to set up voicemail routing, external voicemail, and custom voicemail message length.

Voicemail Routing

Voicemail Routing lets you handle several voicemail-related actions.

• During a user’s voicemail greeting, callers may push the “*” key to log into the current voicemail box. Select YES if you want this to be true. When the caller presses “*,” he or she is prompted for their password.
• Please note: As of v.8 and newer the Voicemail routing for when "0" is pressed during the greeting has been moved to the Extension Profile Tab During a user’s voicemail greeting, callers may push the “0” key to exit and be forwarded to extension []. Enter an extension if you want this to be true. Click the search icon to select from a list of extensions. When the caller pushes “0,” he or she has the option to accept and save their recording before being transferred to the extension.
• If a user’s voicemail box is full, callers will be forwarded to extension []. Enter an extension if you want this to be true. Click the search icon to select from a list of extensions.

External Voicemail

If you want to use the voicemail system of an external provider, rather than this Switchvox’s voicemail system, select YES and choose from the dropdown menu the SIP Provider whose voicemail system you want to use. Click Save External Voicemail
Settings when finished. In Switchvox SMB, the SIP Provider can be a peered Switchvox (for more information, see Adding a Peered PBX). To use a peered Switchvox as the External Voicemail Provider: Be sure both Switchvoxes are running SMB version 4.0 or later.

On the server Switchvox (the External Voicemail Provider):

• Set up a new SIP provider that is the client Switchvox. On the new provider, show Advanced Options, select Yes for Host is a Switchvox PBX, and enter the Jabber Hostname for the client Switchvox.
• Be sure that each extension that exists on the client Switchvox also exists on the server Switchvox as a Virtual extension. For help managing this, see Import Extensions.

On the client Switchvox:

• Set up a SIP provider that is the server Switchvox.
• Check the box to Use External Voicemail System, and select the server Switchvox as the SIP provider.
• Set up an outgoing call rule so that calls to the voicemail-access extension (by default, this is 899) are sent to the server Switchvox. For details, see Outgoing Call Rules (tab).

Custom Voicemail Message Length

• You can specify the number of seconds that it takes for Switchvox to “give up” on a caller if they reach your voicemail but don’t leave a message. For example: you specify 10 seconds, someone calls and reaches your voicemail, but they don’t start talking, then Switchvox hangs up and does not save those 10 seconds of silence. Setting a number of seconds here should help reduce clutter in Mailboxes and on disk.
• You can also set a number of seconds to let the caller speak, and after that the call is disconnected. This is useful if you are concerned about storage capacity.

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